Before reading this post, let me tell you i am not a cynic but in the recent times the experiences i had with Airtel is appalling and i am made myself to rant here so someone who reads it can atleast share their torrid moments with Airtel.
I rely mainly on their GPRS service, they have some good packs for that purpose and it was going on well before i noticed one day that my balance is reducing at times, i dont know how far i have not noticed it, often i keep an eye on my balance and since the previous debits were of considerably less amount i couldn't tell exactly how much got debited. I am using RC 94 pack( For tariffs look here ) which gives 75mb free every day from 12a.m to 8a.m for 30 days, Last night 23.01.2009 i started browsing at 12.02a.m, i was downloading songs from the Nokia music store, i got 100 songs free to download from the music store and totally my data usage crossed slightly beyond 75 mb(75.228mb approximately), i checked my balance after that which normally i wont do but to my surprise it was as clean as anything left with 25p what could that be of use. My balance before this was 77Rs **P.
I called their customer services the next moment thats the number i can call anyway with that balance, it was 3.05a.m in the morning and i swear everybody in the customer services would have got surprised by my call, i was never rude to them doing so would make them not to refund that amount, it became a supervisor call since its an issue which the person who took the call first cannot deal with for his level, i spoke to a supervisor who empathised me, they are good in doing that so was I in my days, he booked a complaint and told me that it would get refunded within 27th of this month,Hold on! till that i cant browse with that paltry credit and that fellow was dare enough to tell me to recharge for 10rs so that i can have some balance for browsing i accepted it anyway and finally gave me a complaint number, Good Night (Oh! i should say Good morning).
At around 3p.m in the afternooon i called for the status of this complaint, gave them the number again the person transferred it to the supervisor after checking their damn systems for sometime the supervisor got back to me and said you have used airtelgprs.com as the access point which incur charges seperately, I thing he is out of his mind i was using the same access point to download for all other days before this one and nothing happended to my balance and he was repeating those words, I totally got exhausted talking to people who are not helpful. 77Rs is some amount as far as i am concerned and i cant leave it as such for a system which has worked the wrong way on that particular day. I am going to visit their center which is at Begumpet and demand proper explanation for this.
Ok my rant is over for the day.
Thanks for reading.
No comments:
Post a Comment